Return Policy

Return & Exchange Policy

Effective Date: 11 August 2026

At House of Bunkari, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return/exchange conditions below, we are here to help.

1. Return & Exchange Eligibility

We accept returns or exchanges only when the product meets the conditions mentioned in this policy.

A product may be eligible for return or exchange if:

  • You received a damaged or defective product.

  • You received the wrong product.

  • You received an incorrect size, subject to availability.

  • The product received is materially different from the product ordered.

  • The product is unused and meets all the return conditions mentioned below.

2. Return/Exchange Conditions

To be eligible for a return or exchange:

  • The return/exchange request must be raised within 7 days of delivery.

  • The product must be unused, unworn, unwashed, and free from perfume, makeup, stains, or any other marks.

  • All original tags, labels, packaging, and accessories must be intact.

  • The product should be returned in its original packaging.

  • Products that have been altered, damaged, washed, or used may not be accepted.

  • A valid proof of purchase/order number must be provided.

We reserve the right to reject a return or exchange if the product does not meet these conditions.

3. Products Not Eligible for Return or Exchange

The following products may not be eligible for return or exchange:

  • Products that have been worn or washed

  • Products with removed or damaged tags

  • Products damaged after delivery due to customer handling

  • Products altered or customized at the customer's request

  • Products returned without original packaging

  • Products showing signs of use, stains, perfume, makeup, or other damage

  • Clearance or final-sale products, where specifically mentioned on the product page

Any product-specific return restrictions displayed on the product page will also apply.

4. Damaged or Incorrect Products

Please inspect your order when it is delivered.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photographs of the product

  • Photographs of the packaging and shipping label

  • A short description of the issue

  • A video of the unboxing, if available

Our team will review the request and, if approved, provide instructions for the return or replacement.

For damaged or incorrect products, we may provide a replacement, exchange, or refund depending on product availability and the nature of the issue.

5. Size Exchange

If the size you ordered does not fit, you may request a size exchange within 7 days of delivery, provided:

  • The requested size is available.

  • The product is unused and in original condition.

  • All tags and packaging are intact.

  • The product meets all other conditions of this Return & Exchange Policy.

Only one size exchange may be permitted per order.

If the requested replacement size is unavailable, we may offer an alternative resolution at our discretion.

6. Return Shipping Charges

For products that are damaged, defective, or incorrectly delivered due to an error on our part, House of Bunkari may arrange or bear the applicable return shipping cost.

For size exchanges or returns due to a change of mind, incorrect size selection, or other customer-related reasons, return shipping charges may be applicable.

Any applicable charges will be communicated before the return is processed.

7. Return Request Process

To request a return or exchange:

Step 1: Contact House of Bunkari through our customer support email, phone, or WhatsApp.

Step 2: Provide your order number and the reason for the return/exchange.

Step 3: Share photographs/videos if requested by our team.

Step 4: Our team will review your request.

Step 5: If approved, you will receive instructions regarding the return shipment.

Step 6: Send the product according to the instructions provided by our team.

Step 7: Once the returned product is received and inspected, we will process the approved exchange or refund.

8. Refunds

If your return is approved for a refund, the refund will be processed after the returned product has been received and successfully inspected.

For prepaid orders, refunds will generally be made to the original payment method or through the applicable payment gateway.

For Cash on Delivery (COD) orders, we may request valid bank account or UPI details to process an eligible refund.

Depending on your bank, payment provider, or payment method, the time taken for the refund to appear in your account may vary.

Shipping or other charges may be non-refundable where applicable.

9. Cancellation Policy

Orders may be cancelled only before they are shipped, subject to our order-processing status.

Once an order has been shipped, cancellation may no longer be possible.

For prepaid orders successfully cancelled before shipment, the eligible refund will be initiated to the original payment method.

10. Cash on Delivery Orders

For COD orders, refusing a shipment at the time of delivery may be treated as an order cancellation rather than a return.

If you have received the product and want to return or exchange it, please follow the return/exchange procedure described in this policy.

Repeated refusal of COD orders may result in restrictions on future COD orders.

11. Return Inspection

All returned products are subject to inspection.

If the returned product does not satisfy the conditions of this policy, House of Bunkari may reject the return or exchange request and return the product to the customer.

The final decision regarding eligibility will be made after inspection of the returned product.

12. Missing or Incomplete Items

If any item is missing from your order or you receive an incomplete package, please contact us within 48 hours of delivery with your order number and supporting photographs/videos.

We will investigate the issue and provide an appropriate resolution.

13. Delivery Issues

If your order is delayed, lost, or damaged during transit, please contact our customer support team.

We may coordinate with our shipping/logistics partner to investigate and resolve the issue.

  

House of Bunkari
Jaipur, Rajasthan, India
https://houseofbunkari.in/